Skip to main content

Maximize Uptime. Minimize Hassle.

At Confocal NL, our Service & Support Plans are designed to keep your confocal systems healthy. Whether you need rapid response support, proactive maintenance, or compliance assurance—our expert team is here to ensure your research stays uninterrupted.

Our Bronze plan delivers essential customer service and support, making it perfect for users with infrequent confocal experiments. The Gold tier builds on this foundation by adding priority case handling, and proactive guidance. Finally, our Platinum tier provides the highest level of care: dedicated support with guaranteed fast response times and bespoke consulting to ensure uninterrupted performance.

Category

$ 99

Per Month

 

Parts Covered 

Confocal system

Third-party items

Annual remote system check

Key-user training 

Remote troubleshooting & support

 

On-site support 

(when remote is insufficient)

Response time guarantee

Bronze

$ 99

Per Month

 

 

X

X

Required

Trained user as first responder

Second line support (max 20 hours/yr)

On request – flat service hourly rates

Excluding travel and accommodation costs

X

Gold

$ 99

Per Month

 

 

 

on request

For recommended kit

Optional

Response time within three working days

Reduced service hourly rates

Excluding travel and accommodation costs.

Three working days

Platinum

$ 99

Per Month

 

 

on request

 For recommended kit

Optional

Response time within three working days

Zero service hourly rates

Excluding travel and accomodation costs.

Three working days

Ready to get started?

Contact us to request a quote, plan an alignment meeting. We’ll help you choose the best support tier for your system and workflow.